Frequently Asked Questions

Orders

Q: How long does it take to process my order?
A: Orders are typically processed within 1–2 business days.

Q: Can I cancel or change my order?
A: If your order hasn't been shipped yet, please contact us as soon as possible and we'll do our best to help.

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Shipping

Q: Do you ship across India?
A: Yes, we deliver across India.

Q: How long does shipping take?
A: Delivery usually takes 3–7 business days depending on your location.

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Products

Q: Are your ceramic products handmade?
A: Our collection is thoughtfully curated and crafted with a focus on quality, durability, and timeless design.

Q: Are the ceramics microwave and dishwasher safe?
A: Please refer to the individual product page, as care instructions may vary.

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Returns

Q: What if my product arrives damaged?
A: If your order arrives damaged, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund.

Q: Do you accept returns?
A: Please refer to our Return & Refund Policy for complete details.