Refund policy
Refund & Return Policy
At Navyatta, we take great care in crafting and packaging every ceramic piece. Since our products are handmade and fragile, we have a specific return and refund process to ensure a fair experience for both our customers and our team.
Requesting a Refund or Replacement
If your order arrives damaged, chipped, or defective, please notify us within 24 hours of delivery.
To initiate a refund or replacement request, kindly email us at navyatta.shop@gmail.com with:
- Your order number
- Clear photographs of the damaged product
- A complete unboxing video recorded from the moment the sealed package is opened
Our support team will review your request and respond within 48 business hours.
Order Cancellation
Orders may be cancelled within 24 hours of placing them.
- Orders cancelled within 24 hours will incur a 10% cancellation fee of the total order value.
- Orders cancelled after 24 hours but before dispatch will incur a 25% cancellation fee.
- Once an order has been shipped, it cannot be cancelled.
Refunds for cancelled prepaid orders will be processed to the original payment method within 7–10 business days after approval.
Cash on Delivery (COD) orders cancelled within 24 hours will incur a 15% cancellation charge. After 24 hours, a 25% cancellation fee will apply.
Please note that pre-orders and customized products cannot be cancelled or refunded.
Damaged or Defective Products
We only accept replacement or refund requests if the product is received in a damaged, chipped, or defective condition.
To qualify:
- An unboxing video is mandatory.
- The video must clearly show the package being opened from its sealed condition.
- The request must be submitted within 24 hours of delivery.
- Requests made after this period may not be eligible.
Once the damage is verified, we will arrange:
- A replacement product (subject to stock availability), or
- A full refund if a replacement is unavailable.
There will be no additional shipping charges for approved replacements.
Non-Returnable Items
The following items are not eligible for return or replacement:
- Products purchased during sale or promotional events (unless received damaged)
- Clearance or final sale items
- Customized or personalized products
- Products damaged due to misuse, improper handling, or normal wear and tear
Return Conditions
As our ceramics are fragile and carefully packed, returns are accepted only for products received damaged or defective.
Please ensure that:
- The issue is reported within 24 hours of delivery
- All original packaging is retained until the claim is reviewed
- Required photos and the unboxing video are shared with our support team
Refunds, if approved, will be processed within 7–10 business days.
Return to Origin (RTO)
If an order is returned to us because:
- the customer was unavailable,
- the delivery address provided was incorrect or incomplete,
- the shipment was refused, or
- multiple delivery attempts were unsuccessful,
the order will be treated as a Return to Origin (RTO).
In such cases:
- Shipping and handling charges will be deducted from any applicable refund.
- If you wish to have the order shipped again, additional shipping charges will apply.
Refunds will not be issued for orders returned due to incorrect address details or refusal of delivery unless applicable shipping deductions have been made.
Refund Processing
For prepaid orders, approved refunds will be credited to the original payment method within 7–10 business days.
Processing times may vary depending on your bank or payment provider.
If you have not received your refund after 10 business days from approval, please contact our support team.
Need Assistance?
If you have any questions regarding your order, returns, or refunds, we're here to help.
Email: navyatta.shop@gmail.com
Our customer support team will be happy to assist you.
By placing an order with Navyatta, you acknowledge that you have read and agreed to this Refund & Return Policy.